Pip Pro billing

Cancellation and Refund Policy

Effective August 3, 2026. Billing support: info@hydropip.com.

Cancel Pip Pro

You may cancel a recurring Pip Pro subscription through your HydroPip member area:

1. Sign in to HydroPip.
2. Open your profile menu and choose My Subscriptions, or use Manage subscription in the Pip Pro Account tab.
3. Open the plan's actions and choose Cancel Subscription.
4. Confirm cancellation.

When cancellation is available for the plan, it stops the next renewal. Access normally continues through the end of the paid billing period and then returns to the standard member tier. Deleting the app icon or leaving the website does not cancel a subscription.

Refunds

Canceling does not automatically create a refund. Payments are generally non-refundable after a billing period begins, and partial-month or unused-time refunds are not automatically provided, except where required by law. If you believe you were charged in error, contact info@hydropip.com promptly with the account email and charge date. Approved refunds are returned through the original payment provider and may take several business days.

Payment method and failed payments

You can update the payment card from the member wallet or the Pip Pro Account tab. Failed or reversed payments may suspend Pro access until the account is current.

Need help?

If the cancellation control is missing or not working, email info@hydropip.com. Include the account email, but never send a full card number or password.